Returns Policy
Draped in Style, LLC / United States / USD
Unwanted fixed-size goods
Contact us within 30 calendar days after delivery to request a return of an unused shade or cushion. These are fixed-size retail goods, not personalized manufacture. Keep all hardware, inserts, tags if supplied and protective packaging. Please do not install, wash, alter or expose an item to smoke, pets or household damage if you intend to return it as unwanted. This voluntary return window does not limit applicable rights for defective goods.
Request instructions first
Email [email protected] with the order reference, item, quantity and reason. We aim to acknowledge within 3 business days and provide return instructions within 5 business days. The contact and return address is Draped in Style, LLC, 3650 Point of the Rocks Dr, Colorado Springs, CO 80918, US. Wait for written instructions before sending so the parcel can be matched to your request. Do not deliver in person without agreement.
Sending an unwanted return
After authorization, dispatch the return within 14 calendar days using a trackable service and suitable protective packaging. The buyer pays return carriage for a change of mind or a size chosen incorrectly, unless we agree otherwise. Retain tracking and proof of dispatch. We do not charge a restocking fee. Original outbound standard shipping is not refunded for a voluntary change-of-mind return unless required by applicable law or agreed in writing.
Wrong, damaged or defective items
Tell us as soon as reasonably possible if the wrong item arrives, hardware is missing, a mechanism fails or fabric is damaged. A report within 7 calendar days helps preserve carrier evidence, but missing that target does not remove legal rights. Send photographs of the item and packaging where practical; do not attempt a risky installation. We arrange an appropriate replacement, repair or refund and cover reasonable agreed return costs for confirmed merchant errors or defects.
Inspection and refund timing
We inspect a return within 5 business days of receipt and explain any concern about its condition. Approved refunds are initiated to the original payment method within 7 business days of approval; a provider can take another 5–10 business days to post the credit. No payment is taken by this website itself, so an unaccepted, unpaid request can simply be cancelled without a financial refund. We do not issue store credit instead of an agreed monetary refund without permission.
Exceptions and disputes
Used, washed, altered or buyer-damaged goods may not qualify for voluntary unwanted returns. Normal screen-color differences and unsuitable measurements are not automatically manufacturing faults; a materially misdescribed item is handled as a defect. Contact us if a return appears lost, with tracking and dispatch evidence. If you disagree with an inspection, reply with the reference and requested remedy for a further review within 10 business days. Applicable consumer protections remain in place.