Shipping Policy
Draped in Style, LLC / United States / USD
Delivery area
We accept order requests for street addresses in the contiguous United States and Washington, DC. The checkout does not offer Alaska, Hawaii, territories, international destinations or PO boxes. Do not use a different state to bypass those restrictions. Contact us before submitting if the address has access limitations. The merchant address is 3650 Point of the Rocks Dr, Colorado Springs, CO 80918, US; it is not an advertised collection point.
Handling and transit estimates
After acceptance and the agreed payment arrangement, allow 2–4 business days for handling and 3–7 business days for standard transit. These periods exclude weekends and public holidays and are estimates, not guaranteed arrival dates. A saved order request has not started a paid dispatch countdown. Availability and a reasonable dispatch estimate are confirmed before you are asked to proceed; we do not claim live warehouse stock or same-day delivery.
Shipping charge
The request shows $12 standard shipping for merchandise below $200 and $0 standard shipping at $200 or above. The threshold is based on product subtotal in USD, excluding any later applicable sales tax. No expedited method is offered in checkout. If an unusual destination or parcel restriction prevents standard service, we explain it before acceptance and let you decline; no extra delivery fee is silently added to a saved request.
Address checks and changes
Check the house number, apartment, city, state and ZIP code before submitting. To correct an address, email [email protected] immediately with the reference. We aim to acknowledge within 3 business days and will try to update an unshipped order. Once dispatched, a carrier may be unable to redirect it. An address error may lead to return-to-sender costs, which we discuss before arranging another shipment.
Dispatch, tracking and delivery
We provide available dispatch and tracking information during order handling using the agreed contact method; the site does not promise automatic emails. A carrier estimate can change with weather, operational delays or access issues. Inspect the parcel and retain its packaging until the contents and shade hardware are checked. Ask another household member about a delivered parcel and check the tracking delivery location before reporting it missing.
Missing, delayed or damaged parcels
If tracking has not moved for 5 business days beyond its estimate, contact us with the reference and tracking number so we can investigate. Report visible damage promptly, ideally within 7 calendar days, with packaging photographs if safe. That target does not remove legal rights. We work with the carrier and agree an appropriate remedy for confirmed non-delivery or transit damage. Do not send a damaged item back without instructions. For unresolved issues reply to the same correspondence for review within 10 business days.