Service Policy
Draped in Style, LLC / United States / USD
What we supply
Our range is five Roman shade constructions and five decorative pillow constructions. It is a retail catalog of fixed finished sizes, not a bespoke interiors service. Each shade includes a cordless headrail and mounting hardware, but wall-specific fixings may need to be sourced separately. Pillow listings state whether the cushion is a complete filled item; the current range includes filling. No measuring visits, installation, alterations or fabric-sample service is promised.
Before requesting an order
Read the material, dimensions, fold type and care notes on the product page. Measure a window in three places and use the narrowest opening measurement when assessing an inside fit. A nominal 30-inch-wide shade needs enough clearance for the complete hardware; confirm actual bracket space before ordering. For outside mounting, allow the overlap your opening needs. We cannot choose an exact deduction from an unseen frame.
Contact procedure
For product or request questions email [email protected] with the product name and, if available, your order reference. The supplied telephone is 1 5022978884. The business address is 3650 Point of the Rocks Dr, Colorado Springs, CO 80918, US; it is not advertised as a walk-in showroom. Written enquiries are the best way to retain measurements, photographs and the agreed details. Do not send card numbers or banking passwords.
Response and review
We aim to acknowledge enquiries within 3 business days, Monday through Friday excluding public holidays. This is a response target, not a staffed live-chat guarantee. We review requests for availability, delivery suitability and any outstanding questions. If we cannot meet the stated dispatch estimate, we explain the revised date and let you decide whether to proceed. No unconfirmed request is treated as a paid transaction.
After delivery
Keep packaging until the product has been checked. Count hardware before starting a shade installation and stop if parts are missing or the mounting surface is unsuitable. A damaged mechanism, inaccurate item or missing insert should be reported with the reference and clear photographs where possible. We do not require an unsafe installation to prove a fault. We will discuss replacement parts, replacement goods or a refund as appropriate.
Escalation and accessibility
If the first answer does not resolve your concern, reply to the same email with the outcome you are seeking and the prior reference. We aim to review an escalation within 10 business days. Tell us if you need product or policy information in a simpler written format. Any handling estimate can be affected by incomplete information; we explain missing details rather than silently closing an enquiry. Statutory rights remain unaffected by these service procedures.